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Terms & Conditions

ORDER PROCESSING

In stock items:

For all in-stock items, Electric Feathers will process orders within 3 business days from the date that we receive your order and credit verification has been confirmed. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.

We do our best to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email or telephone. Orders with sold out items will be refunded per the customer’s wishes.

Pre order items:

50% deposit is required for all pre-order items.  These items will dispatch within 7 days from the date given that the item will come available.  If any unforeseen delays should occur, the customer will be notified at least 7 days before item was originally to become available.  Pre order items cannot be canceled and the deposit is non-refundable

SHIPPING

Electric Feathers uses FedEx® for all domestic and international orders. Please see the chart below for shipping options, prices, and delivery times.  Signature is required unless the customer notes otherwise.

For international orders, the customer is responsible for any additional taxes and import duties applied by the customer’s local government.

Shipping prices for pillows may vary from below charts dues to size and quantity purchased.

Expedited shipping must be ordered before 1 pm EST, Monday-Friday.

 

 

New York

FedEx ground

FedEx two day

FedEx standard overnight

15

30

50

5-6 business days

2 business days

next business day

Continental us

FedEx ground

FedEx two day

FedEx standard overnight

20

30

50

5-6 business days

2 business days

next business day

Alaska and Hawaii

 

FedEx two day

FedEx standard overnight

30

50

 

2 business days

Next business day

Canada

FedEx international economy

50

2-5 business

International

FedEx international economy

125

3-5 business days

 

RETURNS

ITEMS PURCHASED ONLINE OR BY PHONE CAN BE RETURNED FOR FULL REFUND EXCLUDING SHIPPING IF WE RECEIVE THE RETURN WITHIN 10 DAYS OF THE DATE THE CUSTOMER RECEIVED THE ITEMS.

 

Merchandise must return with all original tags and packaging.  The customer is responsible for all shipping costs and will not be refunded for duties in cases of international orders.  Electric Feather’s recommends shipping your return with tracking and insurance.  Electric Feathers is not responsible for returns that are lost or damaged in the mail.

All sales are final after 10 days.  Returns are not accepted on sale items.

A 15% restocking fee may apply.

PRIVACY STATEMENT

Electric Feathers respects your privacy and will never share or sell your personal information with outside organizations or third parties.  We ask for you name, phone number, email, shipping and billing address, and credit card number for billing and processing purposes only.

We encourage our customers to sign up for our email list for news on Electric Feathers merchandise, special features, and promotions.  You have the ability to add or remove your name from our e-mail list at any time.

TERMS AND CONDITIONS

In using ElectricFeathers.com you have agreed to accept the terms and conditions presented on this page. Please take a moment to review these policies.  If you do not accept these terms and condition please do not use ElectricFeathers.com.  Terms and Conditions are subject to change.  Electric Feathers reserves the right to update these terms and conditions without prior notice.  We encourage you to review the terms and conditions each time that you visit this website

 

 

 

 

 

 

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