TERMS, CONDITIONS & RETURNS

RETURNS & EXCHANGES

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return and get it back to us

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

International orders and sale items are exchange only.

To start a return, you can contact us at info@electricfeathers.com  
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions at info@electricfeathers.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to inquire for the item or items you would like to exchange we will check availability and can put your items aside so send out once we receive your return shipment. Please contact us via email to info@electricfeathers.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 20 business days have passed since we’ve approved your return, please contact us at info@electricfeathers.com.

PRIVACY STATEMENT