TERMS & CONDITIONS
ORDER PROCESSING
In-Stock Items:
For all in-stock items, Electric Feathers will process orders within 3 business days from the date that we receive your order and credit verification has been confirmed. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
We do our best to keep the website’s inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email or telephone. Orders with sold out items will be refunded per the customer’s wishes.
Pre-Order Items:
Items will dispatch within 14 weekdays from the date purchased, if any unforeseen delays should occur, the customer will be notified at least 7 days before item was originally to become available.
SHIPPING
Electric Feathers uses FedEx® for all domestic and international orders. Please see the chart below for shipping options, prices, and delivery times. Signature is required unless the customer notes otherwise.
For international orders, the customer is responsible for any additional taxes and import duties applied by the customer’s local government.
Shipping prices for pillows may vary from below charts dues to size and quantity purchased.
Expedited shipping must be ordered before 1 pm EST, Monday-Friday.
| New York |
FedEx ground FedEx two day FedEx standard overnight |
Free 30 50 |
5-6 business days 2 business days next business day |
|
Continental us |
FedEx ground FedEx two day FedEx standard overnight |
Free 30 50 |
5-6 business days 2 business days next business day |
|
Alaska and Hawaii
|
FedEx two day FedEx standard overnight |
30 50
|
2 business days Next business day |
|
Canada |
FedEx international economy |
50 |
2-5 business |
|
International |
FedEx international economy |
125 |
3-5 business days |
RETURNS & EXCHANGES
We are happy to offer exchange or returns for exchange or store credit only for returns within 10 days of purchase, provided goods are in original condition. Customer is responsible for the return shipping costs insured and duties in cases of international orders.
TO INITIATE A RETURN
Please email us at info@electricfeathers.com prior to sending item to us, please include reason for return and let us know if you would like to exchange for we can put aside any particular items until the package arrives. We will also confirm mailing address and info for your return shipment. We recommend shipping your return insurance and notifying us with tracking information
PRIVACY STATEMENT
Electric Feathers respects your privacy and will never share or sell your personal information with outside organizations or third parties. We ask for you name, phone number, email, shipping and billing address, and credit card number for billing and processing purposes only.
You are welcome to sign up for our email list for news on new merchandise, special features, and promotions. You have the ability to add or remove your name from our e-mail list at any time.
In using ElectricFeathers.com you have agreed to accept the terms and conditions presented on this page. Please take a moment to review these policies. If you do not accept these terms and condition please do not use www.electricfeathers.com. Terms and Conditions are subject to change. Electric Feathers reserves the right to update these terms and conditions without prior notice. We encourage you to review the terms and conditions each time that you visit this website